If you are using a Mac, skip down to the next section.

If you are using a Mac, skip down to the next section.

Make sure you’re connected to the router’s network.

If you are using an Apple AirPort router, see the Updating an AirPort Router section below instead.

If you are using an Apple AirPort router, see the Updating an AirPort Router section below instead.

Make sure you’re connected to the router’s network.

Enter the address as if you were visiting a webpage.

Try leaving both fields blank. Many routers don’t have any username or password required. Try entering “admin” as the username, and then leave the password blank. If that doesn’t work, enter “admin” as the password as well. Look up your router make and model at routerpasswords. com. This will display the default login information. If the default login information doesn’t work, and you can’t figure out how to log in, you can reset the router by pressing and holding the physical Reset button on the back. This will erase all of your router’s settings, possibly disrupting your wireless network if you changed any default settings for it. You can then use the default login.

Perform a web search to find the support site. For example, searching for “Netgear support” will get you the netgear. com/support link.

Make sure you don’t download a version earlier than the one you’re using. You can see what version you’re using on your router’s firmware update configuration page.

If you’re using an iOS device, you can download the AirPort Utility from the App Store. The AirPort Utility is only available on Mac OS X and iOS devices.